Auxylia Ltd (“Auxylia”, “we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website and use our services. By accessing or using our site, you consent to the practices described in this Privacy Policy.

1. Information We Collect

a. Personal Information

When you register or use our services, we may collect personal information, including:

• Contact Details: Your name, email address, telephone number, and mailing address.
• Account Information: Username, password, and related registration details.
• Payment Information: Credit card or other payment details (processed securely through our payment providers).

b. Service Data

We collect data generated from your interactions with Auxylia, including:

• Session Transcripts: Therapy sessions are recorded solely for transcription purposes. Recordings are deleted after transcription, and only text-based transcripts are stored.
• AI-Generated Insights: Data from your sessions used to generate personalized insights.
• Usage Data: Information about how you navigate and interact with our website and services (e.g., IP address, browser type, and access times).

2. How We Use Your Information

We use your information for purposes including, but not limited to:

• Providing Services: To offer secure online therapy sessions, generate AI-driven insights, and improve our platform.
• Account Management: To manage your account and process payments.
• Enhancing User Experience: To analyze user interactions, enhance functionality, and tailor our services.
• Compliance and Security: To comply with legal obligations (such as GDPR and HIPAA) and protect against fraud or unauthorized activity.
• Communication: To notify you about service updates, changes to our policies, and other important information.

3. Disclosure of Your Information

Auxylia does not sell or rent your personal data. We may share your information only in the following circumstances:

• With Service Providers: We may share data with third-party vendors who assist in delivering and maintaining our services, under strict confidentiality agreements.
• Legal Requirements: If required by law or in response to a valid legal process, we may disclose your data to law enforcement or regulatory authorities.
• With Consent: In cases where we have obtained your explicit consent to share your data for specific purposes.

4. Data Retention and Security

• Retention: We retain personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy. Session recordings are deleted after transcription; only secure, text-based transcripts are retained.
• Security: We implement technical and organizational measures (in line with GDPR and HIPAA standards) to protect your personal data from unauthorized access, alteration, disclosure, or destruction.

5. Your Rights

Depending on your location, you may have rights regarding your personal data, including:

• Access: Request access to the personal data we hold about you.
• Correction: Request correction of any inaccurate or incomplete data.
• Deletion: Request deletion of your personal data, subject to legal and contractual obligations.
• Restriction: Request restriction of processing under certain circumstances.
• Data Portability: Request a copy of your personal data in a structured, commonly used format.
• Objection: Object to the processing of your data under certain conditions.

To exercise these rights, please contact us.

6. Cookies and Similar Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and personalize content. You can control cookies through your browser settings. For more details, please see our Cookie Policy.

7. International Data Transfers

If your personal data is transferred outside the United Kingdom, we ensure that appropriate safeguards are in place to protect your data in accordance with applicable data protection laws, including the UK GDPR

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review our Privacy Policy periodically to stay informed about how we protect your data.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Auxylia Ltd

Email: support@auxylia.ai

Address: 32 Ponton Road, SW11 7BA London