Welcome to Auxylia, an innovative platform designed to enhance psychotherapy by combining secure online therapy sessions with AI-driven smart insights. By using Auxylia’s services, you agree to the following terms and conditions. Please read them carefully.

1. General Terms

1.1. Agreement to Terms

By registering for or using Auxylia, you agree to be bound by these Terms and Conditions. If you do not agree, you may not access or use Auxylia’s services.

1.2. Changes to Terms

Auxylia reserves the right to modify these Terms and Conditions at any time. Updates will be communicated to users, and continued use of the platform constitutes acceptance of the revised terms.

1.3. Platform Services

• Auxylia provides a secure online platform for therapy sessions.
• All sessions are recorded only for transcription purposes but will not be stored. Only the transcripts will be securely stored.
• AI-driven insights are generated for both clients and therapists to enhance therapeutic outcomes.

1.4. Compliance with Laws

All users must comply with applicable laws, including GDPR, HIPAA, and professional ethical standards.

2. Data Protection and Privacy

2.1. Data Security

Auxylia adheres to GDPR and HIPAA regulations to ensure the secure handling of all data. Session recordings, transcripts, and insights are stored securely and will not be shared without explicit consent unless required by law.

2.2. Consent to Transcription

• All therapy sessions conducted on Auxylia are recorded for transcription purposes only.
• The recordings will be deleted after transcription. Only text-based transcripts will be stored securely.
• By using Auxylia, both clients and therapists consent to this process.

2.3. Data Use

Session recordings and transcripts are used solely for:

• The generation of smart insights
• Platform improvements, in compliance with data protection regulations

3. Safety and Reporting Obligations

3.1. Reporting Client Safety Concerns

• Therapists must immediately notify Auxylia if a client exhibits suicidal ideation, self-harm, or behavior that poses a safety risk.
• Clients experiencing such challenges must inform their therapist immediately.

3.2. Session Termination in Crisis Situations

• Auxylia is not designed for crisis intervention.
• If safety concerns arise, the client may not continue using Auxylia, and appropriate referrals will be made.

4. Terms Specific to Therapists

4.1. Registration and Membership

• Therapists must register on Auxylia to conduct sessions.
• Active membership with a recognized professional body (BACP, UKCP, NCS, BPS, or equivalent) is required.
• Therapists must notify Auxylia immediately if their professional membership status changes.

4.2. Payment Options

• Therapists may either:
• Pay for platform access through a subscription model.
• Allow clients to pay for sessions directly, in which case no subscription is required.

4.3. Therapist Responsibility & Session Structure

• Therapists are solely responsible for structuring their sessions (e.g., 45 or 50-minute sessions).
• Auxylia provides only the platform and insights and takes no responsibility for the content or structure of the therapy sessions.
• Client complaints about therapists must be directed to the therapist’s professional body.

4.4. Reporting and Compliance

• Therapists must adhere to ethical and professional standards and report safety concerns promptly.
• Auxylia reserves the right to suspend or terminate a therapist’s access for non-compliance.

4.5. Termination of Services

• Therapists can terminate their subscription at any time via the Auxylia homepage.
• Access will continue until the end of the paid subscription period.
• Auxylia reserves the right to terminate access for non-compliance.

5. Terms Specific to Clients

5.1. Registration

• Clients must register on Auxylia to access therapy sessions.
• By registering, clients consent to session transcription and secure storage of the transcript.

5.2. Payment Options

• Clients may either:
• Pay for sessions directly.
• Access the platform if their therapist covers the costs.

5.3. Safety and Disclosure

• Clients must inform their therapist immediately if experiencing suicidal ideation, self-harm, or other safety concerns.
• Auxylia reserves the right to suspend or terminate client access if such risks are identified.

5.4. Session insights

• Clients will receive 500-word insights to aid in reflection and therapeutic progress.
• Insights are designed to reinforce key insights and guide meaningful growth between sessions.

5.5. Session Cancellations

• Clients may cancel sessions up to 1 hour before the scheduled start time.
• If a session is canceled in time, the credit will be returned to the client’s account.
• No refunds will be given for cancellations made less than 1 hour before the session.

5.6. Termination of Services

• Clients can terminate their subscription at any time via the Auxylia homepage.
• Access will continue until the end of the paid subscription period.

6. Intellectual Property

6.1. Ownership

• All content, tools, and insights generated on Auxylia are the intellectual property of Auxylia Ltd.
• Unauthorized use or reproduction is prohibited.

7. Subscriptions and Cancellations

7.1. Subscription Payments

• Subscriptions are billed monthly.
• Payments are automatically deducted from the user’s registered payment method.

7.2. Session Usage in Subscriptions

• Each subscription includes a set number of therapy sessions per month.
• Unused sessions do not roll over to the next month.

7.3. Pay-As-You-Go and Bundles

• Pay-as-you-go sessions and bundles remain in the user’s account until used.
• No expiration unless otherwise stated at purchase.

7.4. Subscription Cancellation

• Both therapists and clients can cancel their subscriptions at any time directly via the Auxylia homepage.
• The subscription remains active until the end of the current paid period.
• No refunds or prorated payments for mid-cycle cancellations.

7.5. Notification of Changes

Auxylia reserves the right to modify subscription prices and terms with 30-day notice.

8. Liability

8.1. Disclaimer

• Auxylia provides only the platform and AI-driven insights and does not take responsibility for the content or outcome of therapy sessions.
• Auxylia does not guarantee specific therapeutic results or mental health improvements.
• Therapists are independent professionals and are solely responsible for the quality, effectiveness, and ethical conduct of their sessions.
• Clients are responsible for selecting therapists that meet their needs.
• AI-generated content may occasionally contain inaccuracies or be misleading. Auxylia accepts no liability for any inaccuracies, omissions, or misleading statements arising from AI-generated insights.

8.2. Limitation of Liability

• Auxylia is not liable for any misconduct, negligence, or malpractice by therapists using the platform.
• Auxylia is not responsible for session duration, content, or therapy style—these are determined by the therapist.
• Auxylia is not responsible for any damages arising from the misuse of the platform or therapeutic outcomes.
• Auxylia is not responsible for any damages arising from the misuse of the platform or therapeutic outcomes.
• Users waive any claims against Auxylia related to the effectiveness or outcomes of therapy sessions.

Auxylia’s liability is limited to the maximum extent permitted by law, covering only direct damages resulting from its services.

9. Governing Law and Dispute Resolution

9.1. Governing Law

These Terms and Conditions are governed by the laws of England and Wales.

9.2. Dispute Resolution

• Any disputes will first be resolved through mediation.
• If unresolved, disputes will be settled in courts located in England.

10. Promotions and Free Trials

10.1. Promotional Offers

Auxylia may offer promotional discounts or free trial periods. These offers are subject to:

• Limited-time availability.
• Non-combinability with other discounts, unless stated otherwise.

10.2. Free Trial Period

• Free trials provide temporary access to specified services.
• Users will automatically transition to a paid model unless cancelled before the trial ends.

11. Subscriptions and Cancellations

11.1. Subscription Payments

• Subscriptions are billed monthly.
• Payments are automatically deducted from the user’s registered payment method.

11.2. Session Usage in Subscriptions

• Each subscription includes a set number of therapy sessions per month.
• Unused sessions do not roll over to the next month.

11.3. Pay-As-You-Go and Bundle Options

• Pay-as-you-go sessions and bundles remain in the user’s account until used.
• No expiration unless otherwise stated at purchase.

11.4. Subscription Cancellation

• Subscriptions can be canceled anytime via account settings.
• The subscription remains active until the end of the current paid period.

No refunds or prorated payments for mid-cycle cancellations.

11.5. Notification of Changes

Auxylia reserves the right to modify subscription prices and terms with 30-day notice.

By registering on Auxylia, you acknowledge that you have read, understood, and agree to these Terms and Conditions.